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“If we needed to find something, we had to dig through thousands of pages—and if it wasn’t where it was supposed to be, we were in trouble.”
– A.J. Hopkins
After an audit flagged missing documentation, Macon turned to Klir for a centralized, digital solution.
From Paper Overload to a Digital-First Approach
For years, Macon’s compliance program relied on manual processes, making it difficult to access key documents and stay ahead of deadlines. In 2022, an audit from Georgia’s Environmental Protection Division (EPD) highlighted the risks of missing documentation. The message was clear—without a better system, they faced potential fines, which could have cost the same as a year with Klir, and compliance failures.
Macon chose Klir for its ability to centralize all compliance data, eliminate manual tracking, and provide real-time visibility into reports and deadlines. The platform offered unlimited user access, strong security protections, and the flexibility to scale beyond industrial pretreatment into drinking water and wastewater.
A Smooth Transition to Klir
Moving from binders to a digital system can seem overwhelming, but Macon’s onboarding process with Klir was structured, hands-on, and highly supported. Over six months, the Klir team worked closely with A.J. and his staff to digitize records, standardize workflows, and configure the platform to their needs.
“It felt like Klir was auditing our program from top to bottom—which turned out to be a huge benefit. We finally had clarity on everything we had and what was missing.”
– A.J. Hopkins
Despite staffing changes and unexpected extreme weather delays, the transition remained steady and manageable, giving Macon full control over the pace of implementation.
Results: More Confidence, Less Chaos
Since implementing Klir, Macon has eliminated the stress of tracking compliance manually.
Records are now searchable in seconds, removing the last-minute panic of audits. Automatic reminders ensure that deadlines are never missed. Compliance confidence, which was once shaky, jumped from a 5 out of 10 to a 9 or 10 out of 10.
“We used to lose sleep over whether we had the right information. Now, we know we’re covered.”
– A.J. Hopkins
Looking ahead, Macon is eager to take advantage of Boots, Klir’s AI-powered assistant, which will allow them to find answers instantly—without searching through spreadsheets or emails.
“If someone asks me for a report, I won’t have to dig through a binder or open 15 spreadsheets—I’ll just ask Boots.”
– A.J. Hopkins
Final Takeaway
For utilities still buried in paper, struggling with spreadsheets, and worried about missing critical information, digital transformation is no longer optional.
“If you’re tired of chasing paperwork, if managing records feels stressful and chaotic, if you’re worried about missing something—it’s time to go digital. Klir has completely changed how we work.”
– A.J. Hopkins
Want to hear the full conversation? Watch the webinar recording to see how Macon Water Authority built a more efficient, reliable program with Klir.
Contact us at hello@klir.com to learn how your utility can move from paper to precision.
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