“I don’t think there is anything out there like Klir.”
—Keith Abercrombie, Chief Operating Officer, Santa Clarita Valley Water
At A Glance
- As SCV Water amalgamated three water divisions under one agency, Klir supported a seamless operational transition by organizing over 150 permits into a single collaborative dashboard.
- Complete visibility for management into live status of all permits has eliminated all risk associated with specific employees holding permitting information.
- With permitting tasks fully managed through Klir, no deadlines are missed.
The Challenge
In 2018, Santa Clarita Valley Water (SCV Water) was managing a massive organizational shift—amalgamating three separate water divisions into one.
Among the many hurdles that Chief Operating Officer Keith Abercrombie and his team were facing: the complex task of understanding which permits were being maintained across the three divisions.
With an aging workforce (80% of which is over 50) and a few key team members set to retire in the coming years, Keith and his team were driven to look for a new way to handle their permits.
In the old system, everyone knew who was responsible for managing a specific permit, but a change in the overall structure meant a change in responsibilities for many employees.
Each permit had requirements to fulfill for a key regulatory body, and not reporting or complying would mean that the utility could be subject to a fine or penalty—which in many cases could be quite material.
Without the support of a central permitting database, and with the recent increase in permit quantity and complexity, there was simply too much risk.
The Solution
Keith and the team at SCV Water turned to Klir to pull together and help coordinate permitting information for the newly-amalgamated team.
The Klir permit management solution takes the risk of managing and complying with permits out of the individual’s hands by centralizing this information and automating the tasks and activities needed to comply across the organization.
“Klir has helped us manage and track permits and to be in a position that we are comfortable in knowing exactly what we are doing with our permits. We are not at the risk of screw ups, which can be embarrassing and costly,” says Keith.
With permits across the organization now managed in Klir:
- Contributors can easily keep track of deadlines and activities with automatic triggers and alerts
- All data and requirements for 150+ permits are gathered into one permit management system
- Employees can continue to work the exact same way as before because the Klir system builds onto existing systems and processes
“Some staff, like supervisors, worry that they could miss a deadline. Having the ability for software to tee up the events in advance, and not just for the person whose responsibility it is, but for someone else in case they are out, gives us peace of mind,” says Abercrombie.
The Impact
With a single source of truth for all permits, SCV Water has:
- Eliminated the risk of having a specific employee handle all permitting information. Now, permit management will remain consistent when people retire or new people join the team.
- Automated all permit-related tasks with task scheduling and notifications sent to key employees.
- Prioritized workflows thanks to easy visibility into work on-hand, so that no deadlines are missed.
“It is a lot more than automation, it is a central database and I now know where to go to find the data I need,” says Abercrombie.
How Klir can help
Klir is a single, unified operating system for water, pulling every aspect of wastewater management—including compliance, sampling and more—into an easy to use dashboard. Learn more about how Klir can cut down on administration and recordkeeping work, create new opportunities for collaboration, and provide a level of system-wide visibility unmatched by other water data management systems.